Fox Valley Medical Associates: Mercado Sergio M MD at 1180 West Wilson Street, Batavia, Illinois.

My heart is broken. I trusted the staff with my well being for years. I saw Dr. Branshaw, Dr. Begov and Dr. Mercado for years. I’m 69 years old and rely on my son for care. While under the care of these doctors I had several life-threatening episodes where they oversaw things at Delnor and they helped save me. I held these doctors in high regard and looked at them as life savers.

I just got a certified letter from Dr. Sergio Mercado saying that I was never allowed back to see him, my nephrologist Dr. Begov (who is outstanding) or anyone else. I have always been nice to every member of the staff and so has my son who has accompanied me on almost all of my visits there. For all intents and purposes, they fired me because they claim someone with a femal voice who was not me, called and demanded a pain killer, tramadol. Tramadol is a drug that has side effects that have put me in the hospital on more than one occasion including potentially deadly bowel blockages. I would never want to take it again because I know it will kill me.

Right now I feel helpless and want to die. Im so ashamed at the way I’ve been treated like some sort of criminal. I have COPD and chronic pain and I know I don’t have much time left. My anxiety is so bad that it’s taken me an hour to type this out because my hands are shaking. I feel like a dog who has been left out in the cold to die for no reason and I’m scared. I thought my doctors truly cared about me and don’t understand why I’ve been dropped. I can’t stop crying and am afraid of what will happen if I don’t have them to rely on.

This is my first review of anything in all of my years and I can’t believe it’s about my doctors who me and my son trusted with my life. They threw me away like I was trash and I feel lower than low. They won’t even talk to me and can’t prove who called in demanding that I have the tramadol drug. I’m unable to yell or scream since I have 25% oxygen capacity and from what i remember they told me the person who they complain about was aggressive on the phone. I was also admitted to the hospital that day.

I’m not sure how much time I have left or if I even want to live through this humiliation. My heart is in pieces. I loved those doctors. They were saints, but apparently a dying 90 pound old lady on Medicare/Medicaid was just too much for them.

Shame on Dr. Mercado for being so heartless to me. I thought he truly cared about my well being but apparently not. And shame on him for not allowing me to see my nephrologist after I almost died of acute kidney failure in 2011.

Very bad experience.....